At Black Lotous, we want to ensure your shopping experience is satisfactory. This policy outlines our procedures for cancellations, refunds, and returns.
You can cancel your order for a full refund at any time before the order has been shipped. Once an order has been shipped, it can no longer be cancelled, but you may return the item after receiving it.
We accept returns within 30 days of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a return, please contact our customer service team. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Certain types of items cannot be returned, including:
If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue, which may include replacing the item or providing a full refund.
We do not offer direct exchanges. If you need a different size, color, or item, please return the original item for a refund and place a new order for the desired item.
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund, please contact our customer service team.
Only regular priced items may be refunded. Sale items cannot be refunded unless specified otherwise.
If you have any questions about our Cancellation, Refund & Return Policy, please contact us at:
Email: support@blacklotous.com
Address: Bangalore, Karnataka
Last updated: December 3, 2024