At Black Lotous, we strive to provide you with the best possible shipping experience. This policy outlines our shipping procedures, delivery times, and costs.
We offer the following shipping methods:
Shipping costs are calculated based on the weight of your order and your location. The exact shipping cost will be displayed at checkout before you complete your purchase.
We offer free standard shipping on orders over ₹1000 within India.
Delivery times may vary depending on your location and the shipping method chosen. Estimated delivery times are as follows:
Please note that these are estimates and actual delivery times may vary.
Orders are typically processed within 1-2 business days. During peak seasons or sales, order processing may take up to 3 business days. You will receive a confirmation email with tracking information once your order has been shipped.
We currently ship to select countries. International shipping costs and delivery times vary depending on the destination. Please note that customers are responsible for any customs fees, taxes, or duties that may be incurred.
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the carrier's website.
Certain items may have shipping restrictions due to their nature (e.g., fragile items, oversized products). We will notify you if any items in your order are subject to special shipping conditions.
In the rare event that your package is lost or damaged during transit, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order or a refund.
If you have any questions about our Shipping Policy, please contact us at:
Email: support@blacklotous.com
Address: Bangalore, Karnataka
Last updated: December 3, 2024